Riyadh IT Intern

Role overview

Responsibilities

• Prioritize and assist with day-to-day IT requests and issues.
• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other platforms.
• Use Microsoft operating systems and Active Directory for first- and second-line user support.
• Troubleshoot and log phone or ticket-based issues in ServiceNow.
• Document technical procedures and prepare end-user materials.
• Troubleshoot video conferencing and telecommunications systems and support key users.
• Prepare and deploy staff laptops, configure user profiles, and migrate data.
• Track hardware assets and maintain inventory.
• Support local and global projects operationally.
• Assist with SIM requests, basic telecom troubleshooting, and coordination with local providers and Webbing.

Candidate requirements

• Final-year university student eligible for COOP in January 2027.
• Experience with Windows 11, Windows Server, macOS, Microsoft Office 365, and cloud file-share support.
• Experience with Teams, Zoom, or Webex meeting setup and basic troubleshooting.
• Basic LAN and IP networking knowledge; able to use the OSI model or similar logical approach to troubleshooting.
• SCCM or imaging software experience; exposure to cloud technology and VoIP are listed as additional experience.
• Able to use AI tools such as ChatGPT with prompts.
• Strong customer service, communication, time management, collaboration, problem-solving, and attention to detail.
• Able to diagnose or escalate problems, follow procedures, work independently or with a team, and handle confidential information professionally.

Working environment

• Shared office space; the role includes on-site support in home and office environments.
• Some lifting or moving of equipment is required.
• Occasional weekend work or late or early hours may be needed based on business needs.

Employment details

• Employment Type is listed as Internship; Job Type is described as temporary for six months.

About BCG