Riyadh IT Intern

Role overview

Responsibilities

• Provide technology support in home and office environments across varied platforms and devices.
• Provide first- and second-line support using Microsoft operating systems and Active Directory.
• Troubleshoot and log phone and ticket issues in ServiceNow.
• Document technical procedures and end-user guidance.
• Troubleshoot videoconferencing and telecommunications systems and support key users.
• Prepare and deploy laptops, configure user profiles and migrate data.
• Track hardware assets and manage inventory.
• Support local and global projects operationally.
• Assist with SIM requests, telecom troubleshooting and coordination with local providers and Webbing.

Candidate requirements

• Final-year university student eligible for COOP in January 2027.
• Experience with Windows 11, Windows Server, macOS, Microsoft Office 365 and cloud file sharing.
• Experience setting up and troubleshooting MS Teams, Zoom or Webex meetings.
• Basic LAN and IP networking knowledge; able to use the OSI model or similar logical troubleshooting approach.
• SCCM or imaging software experience; exposure to cloud technology and VoIP.
• Able to use AI tools such as ChatGPT with prompts.
• Excellent spoken and written English and ability to explain technical concepts to management, peers and staff.
• Customer-service focus, communication, time management, collaboration, resourcefulness and attention to detail.
• Able to diagnose issues, propose solutions or escalate appropriately, follow procedures and handle confidential information professionally.

Working environment

• Shared office space with on-site technology support in home and office environments.
• Some lifting or moving of equipment is required.
• Occasional weekend or early/late hours may be needed based on business requirements.

Employment and duration

• Employment type is stated as internship.
• Job type is stated as temporary for six months.