Riyadh IT Intern

Role overview

Responsibilities

• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other devices.
• Provide first- and second-line support using Microsoft operating systems and Active Directory.
• Troubleshoot and log phone and ticket issues in ServiceNow.
• Document technical procedures and end-user literature.
• Troubleshoot video-conferencing and telecommunications systems and support key users.
• Prepare and deploy laptops, configure user profiles, and migrate data.
• Track hardware assets and manage inventory.
• Assist with local and global operational projects.
• Assist with SIM requests, telecom troubleshooting, and coordination with local providers and Webbing.

Requirements and experience

• Final-year university student eligible for COOP in January 2027.
• Experience supporting Windows 11, Windows Server, macOS, Microsoft Office 365, and cloud file sharing.
• Experience with Teams, Zoom, or Webex meeting setup and basic troubleshooting.
• Basic LAN and IP networking knowledge; able to troubleshoot logically using the OSI model or similar.
• SCCM or imaging software experience; cloud technology and VoIP exposure; ability to use AI tools such as ChatGPT with prompts.
• Able to diagnose issues, provide solutions or escalate, and communicate technical concepts to different audiences.
• Excellent English communication; customer service, collaboration, time management, attention to detail, and discretion.

Working environment

• Shared office space; some lifting or moving of equipment is required.
• Occasional weekend work or late/early hours may be needed for business requirements.

Employment