Riyadh IT Intern

Role overview

IT support and operations

• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other devices.
• Use Microsoft operating systems and Active Directory knowledge to provide first- and second-line user support.
• Troubleshoot and log phone and ticket-based issues in ServiceNow.
• Document technical procedures and prepare end-user literature.
• Troubleshoot video-conferencing and telecommunications systems and support key users.

Devices, assets, and projects

• Prepare and deploy staff laptops, including user-profile configuration and data migration.
• Assist with hardware asset tracking and inventory management.
• Support global and local projects in an operational capacity.
• Assist with SIM-card requests, basic telecom troubleshooting, and coordination with local providers and Webbing.

What you'll bring

• Final-year university student eligible for COOP in January 2027.
• Experience supporting Windows 11, Windows Server, macOS, Microsoft Office 365, and cloud file shares.
• Experience with Teams, Zoom, or Webex meeting setup and basic troubleshooting.
• Basic LAN and IP networking knowledge; SCCM or imaging experience is listed as a qualification.
• Cloud technology and VoIP exposure; ability to use AI tools such as ChatGPT with prompts.
• Ability to diagnose issues, communicate technical concepts in excellent English, and provide solutions or escalate appropriately.

Professional approach

• Customer service, clear communication, time management, and collaboration.
• Professionalism and confidentiality when handling BCG information.
• Resourcefulness, attention to detail, sound judgment, patience, and ability to meet deadlines.

Working environment

• Shared office space; the role includes on-site technology support in home and office environments.
• Some lifting or moving of equipment is required.

Schedule

• Occasional weekend work or late or early hours may be required based on business needs.
• Internship; temporary for six months.