Riyadh IT Intern

Role overview

Responsibilities

• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other devices.
• Use Microsoft operating systems and Active Directory to provide first- and second-line IT support.
• Troubleshoot and log phone and ticket-based technical issues in ServiceNow.
• Help document technical procedures and end-user materials.
• Troubleshoot video conferencing and telecommunications systems and support key users as needed.
• Prepare and deploy staff laptops, including user profile configuration and data migration.
• Assist with hardware asset tracking and inventory management.
• Support global and local projects in an operational capacity.
• Assist with telecom services, SIM requests, basic troubleshooting, and coordination with local providers and Webbing.

What you'll bring

• Final-year university student eligible for COOP in January 2027.
• Experience supporting Windows 11, Windows Server, macOS, Microsoft Office 365, and cloud file shares.
• Experience with MS Teams, Zoom, or Webex meeting setup and basic troubleshooting.
• Basic LAN and IP networking knowledge and a logical approach using the OSI model or similar.
• Experience with SCCM or imaging software.
• Exposure to cloud technology and VoIP.
• Ability to use AI tools such as ChatGPT with prompts.
• Ability to communicate technical concepts and diagnose, resolve, or escalate problems.

Working approach

• The role calls for customer service, clear communication, time management, collaboration, resourcefulness, and problem solving.
• The intern should protect confidential information, work independently and with a team, use sound judgment, learn continuously, meet deadlines, and follow established procedures.

Working environment

• The working environment includes shared office space.
• Some lifting or moving of equipment is required.
• On-site technology support covers both home and office environments.

Employment and schedule

• Employment type is internship; the job is temporary for six months.
• Occasional weekend work or late or early hours may be required based on business needs.