Riyadh IT Intern

Role overview

IT support and operations

• Provide on-site technology support in home and office environments across PCs, Macs, iOS, Android, and other devices.
• Use Microsoft operating systems and Active Directory to provide first- and second-line user support.
• Troubleshoot and log technical issues received by phone or ticket in ServiceNow.
• Document technical procedures and end-user guidance.
• Troubleshoot video-conferencing and telecommunications systems and support key users when required.
• Prepare and deploy staff laptops, including user-profile configuration and data migration.
• Track hardware assets and inventory and support global and local projects.
• Assist with telecom services, SIM-card requests, basic troubleshooting, and coordination with local providers and Webbing.

Eligibility and technical experience

• Final-year university student eligible for COOP in January 2027.
• Experience supporting Windows 11, Windows Server, Mac OS, Microsoft Office 365, and cloud file sharing.
• Experience setting up and troubleshooting MS Teams, Zoom, or Webex meetings.
• Basic LAN and IP networking knowledge and ability to troubleshoot logically using the OSI model or similar.
• SCCM or imaging software experience; exposure to cloud technology and VoIP.
• Ability to use AI tools such as ChatGPT with prompts.
• Ability to diagnose problems, provide solutions, or escalate issues appropriately.

Working capabilities

• Excellent written and verbal English communication and ability to explain technical concepts to management, peers, and staff.
• Customer-service focus, collaboration, time management, resourcefulness, and problem-solving ability.
• Professional handling of confidential information; sound judgment, initiative, and ability to follow procedures.
• Attention to detail, deadline management, tact, and patience under stress; interest in continued learning.

Working environment

• Shared office space; some lifting or moving of equipment is required.
• Occasional weekend work or late or early hours may be needed for business needs.
• The role provides on-site support in home and office environments.

Employment duration

About BCG