مدير عمليات

Overview

Key Responsibilities

• Lead and oversee daily operational activities across all departments.
• Manage and coordinate healthcare providers, ensuring quality, compliance, and service excellence.
• Supervise customer service and reception teams, establishing performance standards and operational workflows.
• Oversee call center and communication channels, including phone, WhatsApp, and patient support operations.
• Manage relationships with marketing and social media agencies, ensuring alignment with business objectives and performance targets.
• Develop, implement, and continuously improve operational policies, procedures, and guidelines across the organization.
• Establish KPIs, monitor performance, and drive operational efficiency.
• Enhance the patient journey and ensure an exceptional customer experience.
• Coordinate cross-functional initiatives between operations, technology, marketing, and clinical teams.
• Prepare operational reports and strategic recommendations for executive leadership.
• Build scalable processes and operational structures to support company growth.

Requirements

• Proven experience in Operations Management, preferably within healthcare, digital health, telemedicine, or service-based organizations.
• Strong experience managing healthcare professionals, customer service teams, and operational staff.
• Solid understanding of call center operations, customer support workflows, and communication management.
• Experience working with marketing and social media agencies and managing external vendors.
• Demonstrated ability to develop SOPs, policies, operational frameworks, and governance structures.
• Strong leadership, problem-solving, and organizational skills.
• Ability to work in a fast-paced, growth-oriented environment.

📍 Location: Riyadh, Saudi Arabia