Risk Analyst

Role summary

Portfolio monitoring and analysis

• Monitor merchant processing activity, including chargebacks, refunds, declines, authorizations, and transaction volumes.
• Identify unusual activity, deviations from merchant history or industry norms, and emerging risk indicators; investigate and escalate concerns.
• Develop and review reports and alerts, analyze merchant risk metrics, and use Excel and internal reporting systems to interpret transaction data.
• Partner with the Data team to improve reporting accuracy and monitoring; document findings and recommend actions.

Merchant account management

• Review account change requests, including processing volume increases, average ticket adjustments, and risk threshold changes.
• Evaluate requests against merchant history, underwriting criteria, and sponsoring bank requirements; collect and review supporting financial documents.
• Coordinate with Sales, Account Management, department leaders, and stakeholders to investigate unusual activity.
• Support reserve releases and maintain accurate records of evaluations, approvals, and risk decisions.

Fraud, banking, and compliance

• Investigate potential fraud, merchant instability, excessive chargebacks, refunds, and financial exposure; recommend mitigation and monitor subsequent activity.
• Communicate with sponsoring banks about merchant activity, risk concerns, documentation requests, and account updates.
• Collaborate across departments to resolve processing irregularities and follow up on requests and escalations.
• Follow bank requirements, card network rules, and internal policies; support improvements to fraud detection, loss prevention, and risk management.

Requirements

• The position may be filled at Risk Analyst I, II, or III depending on experience, technical expertise, underwriting capabilities, risk judgment, and ability to manage increasingly complex assessments.
• Ability to analyze transaction and processing data and investigate unusual activity.
• Ability to evaluate merchant applications and account requests against underwriting criteria and sponsoring bank requirements.
• Ability to use Microsoft Excel and internal reporting systems to analyze transaction data.
• Ability to document findings, provide clear recommendations, and communicate professionally with internal teams and banking partners.
• Ability to follow sponsoring bank requirements, card network rules, and internal risk management policies.