Rider Quality Support T-Patroller
Skills
About This Role
Job Description
- talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
- We operate in over 70+ countries worldwide.
- Headquartered in Berlin, Germany.
- Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- ****Job Description****
- What’s on Your Plate?
- Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
- Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
- Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
- Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
- Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
- Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
- Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.
- What Did We Order?
- Experience working in delivery, operations, or rider checks is a plus.
- Valid motorbike license in the UAE is required.
- Able to speak clearly and deal with people in a polite and professional way.
- Can handle difficult situations calmly and help solve problems on-ground.
- Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
- Capable of supporting on-ground operations during peak hours.
- Responsible and careful when doing checks and following company rules.
- Knows basic safety and hygiene rules (good to have, but not a must).
- Ready to work shifts, weekends, and outside in all weather.
Job Details
Role Level: Associate Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.talabat.com Job Function: General Management Company Industry/
Sector: Software Development and IT Services and IT Consulting
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