Reverse Logistics

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time.

We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team.

Join the RL Operations team as Channel Team Leader.

As a CTL, you will be responsible for monitoring multiple sites from operations and compliance point of view.

You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics.

With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it.

You should be able to dive deep, scrutinize details and foresee data implications.

Key job responsibilities

Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement

Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.

Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.

Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Daily Work include:

Monitoring performance of the program daily

Action plan to achieve the program targets

Managing ramp ups/scouting

Preparing daily performance summary