Reverse Logistics - Channel Team Lead, AMET Reverse Logistics

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Amazon Operations

• Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time.
• We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team.
• Join the RL Operations team as Channel Team Leader.
• As a CTL, you will be responsible for monitoring multiple sites from operations and compliance point of view.
• You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics.
• With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it.
• You should be able to dive deep, scrutinize details and foresee data implications.
• Key job responsibilities
• Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.
• Daily Work include:
• Monitoring performance of the program daily
• Action plan to achieve the program targets
• Managing ramp ups/scouting

Vendor Management

Vendor Management

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• Speak, write, and read fluently in English
• Bachelor's degree

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• Experience in an operational role
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.