Revenue Operations Manager – Partner & Channel Operations

Role overview

Partner systems and programs

• Administer, configure, and optimize Impartner, PartnerStack, and related PRM platforms and Salesforce integrations.
• Maintain bidirectional data synchronization, monitor integration performance, and work with IT to resolve issues.
• Use Crossbeam account-mapping data to find overlap, support co-selling, and assist partner recruitment.
• Develop pipeline attribution frameworks and operationalize partner programs, tiers, benefits, and incentives.
• Improve deal registration, approvals, conflict resolution, direct/partner rules of engagement, and quoting workflows.

Commissions, analytics, and processes

• Oversee partner commission calculations and timely payouts; maintain transparent and auditable processes.
• Coordinate with Finance on accruals, reconciliations, and controls for partner fees, rebates, and referral payments.
• Report on partner-sourced and partner-influenced pipeline, bookings, win rates, deal velocity, and overall performance.
• Provide recommendations to leadership and support forecasting, quarterly business reviews, and partner evaluations.
• Document and improve processes across partner recruitment, onboarding, enablement, co-selling, and payouts.
• Promote Salesforce data governance and quality; train and support teams on systems, processes, and operational practices.

Required qualifications

• 10+ years in Revenue Operations, Sales Operations, or Partner/Channel Operations within B2B SaaS, including at least 3 years supporting partner or channel sales.
• Strong hands-on Salesforce experience with objects, Flows, reporting, and dashboard development.
• Experience administering PRM platforms such as Impartner, PartnerStack, or similar tools and CRM integrations.
• Strong understanding of SaaS revenue models and metrics, including ARR, NRR, pipeline coverage, and CAC.
• Knowledge of referral, resale, and co-selling partner models.
• Strong analytical, problem-solving, communication, collaboration, and stakeholder-management skills.
• Strong attention to detail, organization, and continuous improvement mindset.

Preferred qualifications

• Salesforce Administrator certification is preferred.
• Experience with Crossbeam, Eloqua, PandaDoc, or comparable ecosystem, marketing automation, or document management tools is preferred.
• Familiarity with partner commission or incentive compensation platforms is preferred.
• Experience with Tableau or Power BI, integration and workflow automation platforms, or AI applied to reporting and partner operations is preferred.

Work arrangement

• The posting describes a hybrid work model combining office and remote work.

About Quadient