Revenue Cycle Program Manager - Digitech - Remote

Summary

Essential Duties and Responsibilities

• Lead strategic programs and projects that drive operational efficiency, cost reduction, and performance improvement across Billing Services
• Partner with the COO and Billing Services leadership team to translate strategic priorities into structured programs with clear scope, milestones, owners, and measurable outcomes
• Build and maintain program roadmaps, project plans, status reporting, risk and issue logs, and executive-level dashboards
• Establish governance routines with partners and internal stakeholders, including recurring business reviews, performance scorecards, and corrective action plans
• Analyze workflows, staffing models, and productivity data to identify automation, standardization, and process improvement opportunities across the revenue cycle
• Develop business cases, cost/benefit analyses, and return on investment models to support leadership decision-making on strategic initiatives
• Partner with Operations, Development, IT/Product, Compliance, Finance, HR, and Training to ensure programs are resourced, sequenced, and delivered on time
• Ensure all processes meet federal, state, and payer regulatory requirements, including HIPAA, PHI handling, and data security standards
• Define and document standard operating procedures (SOPs), workflow documentation, and training materials required to support new or transitioned processes
• Track realized benefits post-implementation and report results, risks, and course corrections to leadership
• Lead change management and communication plans to drive adoption of new processes across teams
• Support integration and onboarding activities related to acquisitions, new clients, and new service lines as assigned
• Facilitate cross-functional meetings, drive accountability for action items, and remove barriers to program execution
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Qualifications

• Education: Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field preferred
• 5+ years of experience in revenue cycle management, healthcare operations, or a related field preferred
• 3+ years of program or project management experience leading cross-functional, multi-site initiatives
• Strong knowledge of the end-to-end revenue cycle, including billing, coding, claims, denials, collections, and payer requirements
• Demonstrated experience building business cases, performance scorecards, and executive-level reporting
• Project management certification (PMP, Lean, Six Sigma, or equivalent) preferred
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); experience with project management and business intelligence tools preferred
• Excellent analytical skills with the ability to translate data into actionable insights and recommendations
• Strong communication, facilitation, and stakeholder management skills, including with executive leadership and external partners
• Ability to influence cross-functional teams and drive change without direct authority
• Highly organized with the ability to manage multiple concurrent priorities and deadlines
• Experience working in a metrics-driven, fast-paced operational environment
• Commitment to accuracy, compliance, and continuous improvement
• Ability to work across time zones to support operational teams and periodic travel as required
• Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
• Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
• #digitech