Revenue Cycle Manager

Essential Duties and Responsibilities

Lead and manage assigned revenue cycle team leads, supervisors, and staff.

Oversee assigned front-end, back-end, and related revenue cycle operations, including billing, coding, insurance verification, collections, denials, appeals, reimbursement workflows, and IDR.

Oversee assigned operational support and patient contact functions, including cash posting, credit balance management, medical records requests, and patient advocacy.

Ensure escalated accounts, denials, appeals, credits, patient concerns, and assigned work queues are resolved accurately and within established timeframes.

Establish, maintain, and update departmental policies, procedures, workflows, templates, and job aids.

Monitor departmental KPIs, productivity, quality, aging, timely filing, cash posting accuracy, credit resolution, and patient contact metrics.

Analyze operational reports and trends to identify risks, root causes, training needs, and process improvement opportunities.

Collaborate with Patient Financial Services, Finance, Legal, Operations, and other departments to improve revenue cycle outcomes.

Conduct performance evaluations, provide coaching and feedback, and support employee development and accountability.

Recommend staffing decisions, promotions, training, performance improvement actions, salary changes, and terminations in accordance with company policy.

Maintain knowledge of applicable payer requirements, reimbursement rules, No Surprises Act requirements, medical records standards, and relevant regulations.

Maintain expertise in air ambulance revenue cycle processes and support department-wide operational performance.

DISCLAIMER

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time. The scope of the job may change as necessitated by business demands.

The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Equal Employment Opportunity Statement Apollo MedFlight is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Anti-Discrimination & Harassment Statement Apollo MedFlight is committed to maintaining a workplace free from discrimination, harassment, and retaliation. We prohibit unlawful discrimination or harassment of any kind and expect all employees to conduct themselves in a professional and respectful manner. Any violations of this policy will be addressed promptly and appropriately.

Reasonable Accommodation Statement Apollo MedFlight provides reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, in accordance with applicable laws. If you require assistance or accommodation during the application process or while performing the essential functions of a position, please contact Human Resources.