Retention Manager

Growth Retention Manager

Retention Manager

• to lead and develop its renewals function.
• This is a great opportunity for someone who enjoys driving revenue from existing customers, improving retention, managing a team, and building stronger customer journeys.
• The role will focus on leading a renewals / retention team across both B2B and B2C customers, ensuring monthly revenue targets are achieved, customers are retained, and renewal opportunities are managed effectively.
• What you’ll be doing:
• Leading, managing, and coaching a renewals / retention team
• Driving monthly renewal revenue and customer retention targets
• Improving renewal rates, conversion rates, and customer experience
• Managing the renewals pipeline and tracking performance through CRM
• Producing reports, forecasts, and insights for senior management
• Handling escalations and complex customer renewal cases
• Working closely with Sales, Operations, Finance, and Client Experience teams
• Identifying ways to improve processes, efficiency, and customer satisfaction
• **What we’re looking for:**
• Experience in renewals, retention, customer success, account management, or revenue-focused roles
• Previous team management experience
• Strong commercial mindset and ability to work towards targets
• Good reporting, pipeline management, and forecasting skills
• Excellent communication, stakeholder management, and problem-solving ability
• Experience in business setup, company formation, corporate services, EOR, PRO services, SaaS, telecoms, insurance, banking, or another renewal-led environment would be highly relevant
• Arabic is a plus, but not essential
• This role would suit someone who is commercially driven, customer-focused, and confident leading a team in a fast-paced, target-led environment.