Retention Account Manager

Who You Are:

• A natural closer with a strong background in sales, customer retention, or account management
• Comfortable with making outbound calls, objection handling, and persuasive conversations
• Driven, organized, and results-oriented with excellent follow-through
• Compassionate but confident — able to balance care with performance
• A strong communicator who thrives in a fast-paced office setting
• Re-engage and win back former clients who have discontinued services
• Proactively reach out to current clients to resolve concerns and prevent service cancellation
• Build trust with families and caregivers through excellent communication and follow-up
• Collaborate with internal teams to ensure client needs are met quickly and thoroughly
• Track retention metrics and report trends to management
• Maintain accurate records of client interactions and outcomes
• 1+ year of office experience (required), preferably in a sales or client-facing role
• Excellent verbal and written communication skills
• Proficient in Microsoft Office; experience with CRM or EMR systems a plus
• Spanish fluency REQUIRED
• Must be able to commute or relocate to Brooklyn, NY 11206