Retail Trainer

Deliver retail training in accordance with the approved curriculum and session plans.

Train learners in retail operations, customer service, sales techniques, product presentation, visual merchandising, inventory management, billing and point-of-sale operations.

Develop learners’ communication, workplace etiquette, digital literacy and employability skills.

Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.

Provide additional academic support to learners who require assistance.

Maintain a safe, inclusive and participative learning environment.

Monitor learner attendance, punctuality, participation and performance.

Counsel and motivate learners to improve retention and course completion.

Identify learning gaps and prepare appropriate remedial interventions.

Promote professional behavior, discipline and readiness for the workplace.

Conduct diagnostic, formative and final assessments as prescribed.

Evaluate practical assignments, role plays and learner projects.

Maintain accurate attendance, assessment, session-delivery and learner-progress records.

Prepare and submit reports within defined timelines.

Maintain supporting evidence and documentation required for program reviews and audits.

Prepare learners for interviews, group discussions and workplace interactions.

Conduct mock interviews and provide individual feedback.

Coordinate with the placement team to assess learners’ job readiness.

Share accurate learner profiles, assessment results and placement recommendations.

Engage with employers, retail stores and industry representatives when required.

Follow up with placed learners and support their workplace retention.

Provide feedback on the relevance and effectiveness of training content.

Stay informed about retail-sector trends, technologies and employer expectations.

Participate in trainer-development programs, reviews and standardization exercises.

Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.

Maintain training equipment, learning resources and classroom infrastructure responsibly.

Training delivery against the approved plan.

Learner attendance and retention.

Assessment performance and course-completion rate.

Improvement in learners’ communication and job-readiness skills.

Certification and placement outcomes.

Post-placement retention.

Accuracy and timeliness of reports and records.

Learner and employer feedback.

Compliance with programme-quality standards.