Retail Technology Senior Project Manager SAP
Role Overview
We are seeking an experienced Retail Technology Senior Project Manager to support a large-scale retail customer.
The successful candidate will bring a strong background in retail operations and technology transformation, with experience across store operations, supply chain, merchandising, finance and customer-facing systems.
SAP S/4HANA experience is important, however a deep understanding of retail operating models and managed service procurement is considered the primary requirement.
This is a 12-month onsite contract based in Dubai.
Key Skills for This Role
Full Job Posting
Overview
We are seeking an experienced Retail Technology Senior Project Manager to support a large-scale retail customer.
The successful candidate will bring a strong background in retail operations and technology transformation, with experience across store operations, supply chain, merchandising, finance and customer-facing systems.
SAP S/4HANA experience is important, however a deep understanding of retail operating models and managed service procurement is considered the primary requirement.
This is a 12-month onsite contract based in Dubai.
Key Responsibilities
- Engage with senior business and technology stakeholders across retail operations, merchandising, supply chain, finance, eCommerce and customer services.
- Define service scope, business requirements, support models, SLA frameworks and transition requirements.
- Develop and manage processes including requirements gathering, evaluation criteria, governance and vendor engagement.
- Facilitate briefings, workshops, clarification sessions and evaluation activities.
- Lead commercial and operational assessment of prospective managed service providers where required.
- Ensure proposed support models align with retail trading requirements, peak trading periods and operational resilience expectations.
- Manage programme governance, reporting and executive communications throughout the procurement lifecycle.
- Support transition planning and mobilisation activities.
Experience Required - Essential
- Extensive experience within retail organisations.
- Experience delivering retail technology transformation programmes.
- Strong understanding of retail operating models including stores, supply chain, merchandising and finance functions.
- Proven experience leading large-scale RFP, outsourcing or managed service procurement activities.
- Experience working with complex stakeholder groups across business and technology functions.
- Strong governance, programme management and vendor-management experience.
- Excellent communication and executive stakeholder management skills.
Desirable
- Experience of SAP S/4HANA environments.
- Experience of ERP support or Application Management Services sourcing.
- Understanding of SAP support models, service towers and AMS operating models.
- Knowledge of ITIL service management practices.
- Experience working with global system integrators and managed service providers.
Highly Desirable
- Retail SAP programmes.
- Large-scale omni-channel retail environments.
- International retail transformation programmes.
- Experience operating in the Middle East region.
Contract Details
- Contract: 12 Months.
- Location: Dubai, UAE (On Site).
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