Retail Systems Business Analyst

We are seeking a Retail Systems Business Analyst to serve as a critical liaison between store operations and IT. This role bridges the gap between end users and technical teams, ensuring that retail systems effectively support day-to-day store operations. The ideal candidate will bring strong functional knowledge of retail processes and enterprise systems, along with a passion for improving workflows, supporting users, and documenting best practices. Key Responsibilities · Act as the primary point of contact for functional questions and issues related to retail systems · Support store operations teams with daily system usage, troubleshooting, and process guidance · Translate business needs into clearly defined requirements for IT and development teams · Triage and resolve issues when possible; escalate complex technical problems appropriately · Serve as a bridge between end users and technical teams · Communicate system capabilities, limitations, and enhancements in business-friendly terms · Partner with IT to prioritize enhancements and ensure alignment with operational needs · Participate in testing of system enhancements, updates, and bug fixes · Develop and execute test plans to validate functionality and ensure business requirements are met · Identify defects, document findings, and coordinate resolution with IT teams · Create and maintain clear, user-friendly documentation for system processes · Build and manage a knowledge base of “how-to” guides and FAQs · Develop division-specific documentation (e.g., PO Entry processes by merchandise category) · Standardize best practices across departments where applicable · Analyze current workflows and identify opportunities for efficiency and accuracy improvements · Recommend enhancements to systems and processes to better support store operations · Help drive adoption of new tools, features, and procedures Qualifications Required · 3–7+ years of experience in retail operations, retail systems, or business analysis · Strong understanding of brick-and-mortar retail processes (e.g., merchandising, purchasing, inventory, store operations) · Experience working with enterprise retail ERP systems · Excellent problem-solving and communication skills · Ability to translate technical concepts into practical, user-friendly guidance Preferred · Experience with Island Pacific ERP on IBM i (AS/400) systems · Familiarity with other Tier 1 retail ERP platforms (e.g., Oracle Retail, SAP, Blue Yonder/JDA) · Experience in QA/testing processes and tools · Background in apparel or multi-category retail environments