Retail Store Manager

Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Source, recruit, hire and support onboarding of an engaged, sales-driven team, and ensure efficiency during the training process

Provide ongoing coaching and development/growth opportunities for existing staff and build career paths

Conduct annual personnel performance appraisals, providing clear and actionable feedback to help staff improve

Develop business strategies to expand our customer base, increase store traffic and optimize profitability

Manage employee relations and drive workplace engagement and motivation within the store

Oversee and manage the retail store’s outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshore’s goals

Drive Lakeshore’s customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team

Seek and communicate customer feedback from the store team regarding school and home use of products

Handle complex customer service issues and escalations

Efficiently maximize store sales and profitability while managing controllable expenses

Undertake financial-planning tasks, including managing the store budget (P&L) and prepare detailed reports on buying trends, customer needs, profit margins to present reports to company leadership

Optimize store layout and product placement for maximum sales

Ensure company expectations regarding retail policies and procedures, including store cleanliness and safety standards

Oversee development and approval of employee scheduling to ensure optimal staffing

Salary Range: $70,000-$75,000

Quarterly bonus program

Paid leave for new parents to support work/life balance and family bonding

401(k) retirement plan

Generous employee discount

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit www.lakeshorelearning.com/careers Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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