Retail Representative - Willowbrook - Temporary

Position overview

Hours and schedule

• 30 hours per week; shifts vary and flexibility is required.
• Monday to Friday between 11:00 a.m. and 7:00 p.m.; Saturdays as needed between 9:00 a.m. and 5:00 p.m.

Workplace

• The posting lists a retail center environment and a Langley, British Columbia work location.
• Customer service is provided in person and by telephone.

Customer service and operations

• Serve customers courteously, answer inquiries, handle complaints, and upsell or cross-sell company products and services.
• Resolve problem shipments and equipment or technology challenges; assist with shipping details and account issues.
• Coordinate with head office, management, drivers, warehouse staff, account managers, and other partners.
• Load, scan, and log freight and make calls to resolve freight issues.
• Reconcile cash and deposits and maintain key control.
• Build relationships and communicate professionally with customers, partners, vendors, and other contacts.

Required qualifications

• English proficiency is required because the role involves frequent communication with stakeholders.
• Ability to lift 70 pounds and stand for intervals of up to 3 hours.
• Professional oral and written communication, listening, problem-solving, and relationship-building abilities.
• Ability to use technology, take personal responsibility, and follow safety standards and procedures.

Preferred experience

• Three to twelve months of customer service experience is preferred.
• Three to twelve months of retail experience is preferred.
• Three to twelve months using technology or a POS system is preferred.
• Team and independent work experience and experience in a safety-focused environment are assets.

Accountability