Retail Relations Officer

Overview

Key Responsibilities

• Build and maintain positive relationships with retail tenants, partners, and stakeholders.
• Act as the primary point of contact for retail-related inquiries and communications.
• Coordinate with retail partners to ensure smooth day-to-day operations and issue resolution.
• Support customer engagement initiatives, promotional campaigns, and marketing activities.
• Gather feedback from retailers and customers and provide recommendations for service improvements.
• Assist in organizing events, activations, and retail engagement programs.
• Prepare reports, presentations, and updates related to retail operations and stakeholder engagement.
• Provide comprehensive administrative and secretarial support to management and project teams.
• Manage calendars, appointments, meetings, and travel arrangements as required.
• Prepare correspondence, meeting minutes, reports, and official documents.
• Maintain accurate records, filing systems, and project documentation.
• Coordinate internal and external communications professionally and efficiently.
• Handle confidential information with discretion and professionalism.
• Support procurement, logistics, and general office administration activities when required.
• Liaise with internal departments, contractors, consultants, and external stakeholders.
• Ensure timely follow-up on action items, requests, and project deliverables.
• Support management in coordinating activities across multiple teams and stakeholders.
• Contribute to maintaining a professional image and high standard of customer service.

Requirements

• Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field.
• Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles.
• Strong marketing background with experience supporting customer-focused initiatives.
• Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential.
• Excellent communication, interpersonal, and stakeholder management skills.
• Fluent in Arabic and English (written and spoken).
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Professional appearance, positive attitude, and customer-oriented approach.
• Ability to work independently and manage multiple priorities effectively.
• Valid Qatar Resident Permit (RP).