Retail Pro POS Technical Consultant
Oversee implementation and support of Retail Pro POS, ensuring integration with ERP and CRM systems, requiring strong technical and retail knowledge.
Skills
About This Role
Overview
Leverage your expertise and join a pioneering team in the retail industry, focused on delivering top-tier analytics and data solutions.
The Retail Pro POS Technical Consultant will oversee the implementation, customization, integration, and ongoing support of the Retail Pro Point-of-Sale (POS) system across our retail operations.
The ideal candidate will combine strong technical expertise with deep retail systems knowledge to ensure seamless POS functionality, integration with enterprise applications (ERP, CRM, Loyalty, ECOM), and delivery of high-quality support for store operations.
Key Accountabilities
- Design, configure, and deploy Retail Pro POS (Retail Pro Prism) across multiple store locations.
- Customize POS workflows, screen layouts, receipts, and system settings based on business requirements.
- Manage system upgrades, patches, and enhancements while minimizing business disruption.
- Oversee integration of Retail Pro POS with ERP, CRM, loyalty systems, eCommerce platforms, and payment gateways.
- Ensure accurate synchronization of sales, inventory, promotions, and customer data across systems.
- Collaborate with IT teams and vendors to resolve integration and data-related issues.
- Provide technical support and act as the escalation point for POS-related incidents and problems.
- Monitor system performance and troubleshoot transaction, replication, and connectivity issues.
- Conduct system health checks and implement preventive maintenance activities.
- Lead POS implementation projects, store rollouts, migrations, and system enhancements.
- Coordinate with business functions including Finance, Supply Chain, Store Operations, and Audit to ensure smooth operations.
- Maintain system documentation and support business continuity initiatives.
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