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Retail Operations Manager

IKEA
Toronto, CAN
Full-time
Mid-Senior
Onsite
CAD 62,710
Discovered Yesterday
Retail operationsTeam leadership and coachingRetail merchandising and product presentationCustomer experienceSales and operational performance analysisProcess improvement

Full Job Posting

Position overview

The position is officially referred to by IKEA as Shopkeeper I.

The role leads coworkers and retail operations to achieve business objectives and deliver a strong customer shopping experience.

The posting lists Toronto as the location and Full Time Permanent as the employment type.

Candidate profile

  • At least 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment.
  • Proven experience leading, coaching, developing, and managing team performance.
  • Strong understanding of retail operations, commerciality, and customer shopping experience.
  • Knowledge of furniture and home furnishing products, quality standards, and sustainability principles.
  • Strong analytical and problem-solving skills, adaptability, and ability to manage competing priorities.
  • Ability to create action plans, improve processes, and deliver operational and business results.
  • Cost-conscious approach focused on efficiency, productivity, and continuous improvement.
  • Experience collaborating across business functions and developing talent.

Key responsibilities

  • Lead, coach, and inspire coworkers to deliver customer experience and business objectives.
  • Keep the department stocked, commercially attractive, and presented to IKEA standards.
  • Plan coworker coverage and competence to meet customer and operational needs.
  • Develop team knowledge of the product range, quality standards, and sustainability initiatives.
  • Set team and individual goals and provide ongoing coaching and development.
  • Analyze sales, operational performance, and customer insights to identify improvement opportunities.
  • Create action plans to improve processes, efficiency, and business performance.
  • Collaborate with Sales, Commercial, Logistics, and Customer Experience stakeholders.
  • Refine operations to reduce costs and improve productivity while balancing commercial and operational priorities.

Compensation and benefits

  • The starting salary listed is CAD 62,710; no pay cadence is stated.
  • The posting lists wellness days, health and dental coverage, RRSP contribution matching options, annual bonus-plan eligibility, flexible spending, life insurance, leave, employee assistance, and discounts.

About IKEA

IKEA describes its vision as creating a better everyday life for the many and emphasizes home-furnishing products, coworker development, inclusion, and shared values.

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