Retail Operations Manager Middle East
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Key skills for this role
About the Role
RETAIL OPERATIONS MANAGER MIDDLE EAST REPORTS TO: Head of Retail Middle East (solid line) Retail operations Managers in the HQ (dotted line) LOCATION: Dubai CONTEXT AND PURPOSE OF THE ROLE Giorgio Armani has recently set up its branch in the Middle East, based in Dubai.
Key Skills for This Role
Full Job Posting
Reports To
Head of Retail Middle East (solid line)
Retail operations Managers in the HQ (dotted line)
Location
: Dubai
Context And Purpose Of The Role
Giorgio Armani has recently set up its branch in the Middle East, based in Dubai.
The company underwent a change from a wholesale business model to a direct retail one in the following countries: Saudi Arabia, Bahrain and Qatar.
In this contest, we are looking for a Retail Operations Manager who will supports the stores’ overall performance and profitability, aiming to create a shopping experience that meets the expectations of both the company and its customers.
Through strategic planning and effective management, this role helps to foster a positive work environment, encourage team cohesion and drive sales growth, ultimately contributing to the success and sustainability of the retail business.
The responsibility will encompass all the brands of the group: Giorgio Armani, Emporio Armani, Armani Exchange, Armani Junior, EA7, Armani Casa and Armani Caffé.
Responsibilities
The Retail Operations Manager will play an integral role in ensuring that the day-to-day operations of the stores will run smoothly and efficiently.
This position involves overseeing various aspects of the retail environment, from facility management to inventory management, POS and stock management.
He/she will guarantee the execution of the brand guidelines in Saudi Arabia, Barhain and Qatar, according to the requirements of each brand and ensuring that the stores standards are respected.
He/she will maintain and develop relationships with key partners in order to foster cohesive results and actionable plans for operational projects.
In particular, the responsibilities will be:
Stock Management
- Managing stock handling/movements for new store openings, store closing or special projects
- Ensuring that stock rooms are adequately resourced to sufficiently support the goals of the business
- Ensuring incoming and outgoing product is processed and managed appropriately according to company procedures
- Monitoring and solving outstanding issues related to the inventory management
- Following standard operating procedures to ensure efficient business operations
Operations Management
- Identify operational impacts within projects and recommend strategies to improve processes
- Managing the stock controllers and their training and assessments
- Managing the operational side of projects such as store openings, store relocations, store conversions liaising with all departments across the business
- Identifying problems in operations processes and resolving them in quick and timely manner
- Managing reports related to logistics, deliveries and storage reports
- Liaising with IT, Facilities and Finance departments in order to solve issues and reach company goals
- Training other departments on system related processes and procedures
- Maintain, update, create, enforce, enhance and facilitate operational policies, technical systems, manuals and training programs
- Coordinate all packaging programs
- Store digital services: promote the usage of digital services as to increase business opportunities and virtual sales and to improve customer service
Logistics Management
- Analysing logistics issues and implementing processes to improve performance
Budget Management
- Proposal of the Operations budget to the Finance team filling a database by supplier and activities
- Planning budget for openings
Facility Management
- Support and direct the retail management to ensure all retail facilities are in compliance with the company’s operational policies and procedures
- Serve as a liaison between retail facilities and the corporate vendors
- Assist with developing, bidding and prioritizing lease and vendor contracts for all retail locations
Requirements
- Degree in Business Administration or relevant field
- A minimum of 5 years’experience in Retail Operations in the Luxury/Fashion Industry in the GCC region
- Enthusiastic approach and willingness to take part to a regional start-up
- Strong business acumen and excellent leadership skills
- Ability to influence and build positive relationships at all levels through effective communication skills
- Sense of urgency and action oriented
- Critical thinker and problem solver
- Strong organisational, project management and strategic thinking skills
- Flexible and capable of providing leadership in a fast-paced environment
- Demonstrate a high level of accountability for results
- Strong work ethic and availability to travel
- We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: your growth and ours.
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