Retail Operations Manager (Interim)
Role Overview
Interim Retail Operations Manager role focused on retail effectiveness, consistency, and commercial success.
Fixed-term position delivering sustainable improvements, reducing risk, and preparing retail services for future growth.
Contributes to e-commerce and merchandise activity, using systems and customer data to improve commercial performance and customer experience.
Key Skills for This Role
Full Job Posting
Salary
- Salary is £45,000–£48,000 per year and is subject to RHSU's Pay & Reward Policy.
The role
Interim Retail Operations Manager role focused on retail effectiveness, consistency, and commercial success.
Fixed-term position delivering sustainable improvements, reducing risk, and preparing retail services for future growth.
Contributes to e-commerce and merchandise activity, using systems and customer data to improve commercial performance and customer experience.
Responsibilities
- Lead development and implementation of improved systems, processes, and standards.
- Work with outlet managers to strengthen compliance, improve reporting, and support high-performing teams.
- Improve operational efficiency, strengthen compliance, reduce risk, and establish processes that support sustainable retail services.
- Support e-commerce and merchandise activity and use systems and customer data to improve results and customer experience.
About RHSU
Royal Holloway Students' Union represents students at Royal Holloway, University of London and provides services, activities, and opportunities.
The retail team operates the RHSU Shop, selling stationery, essentials, and university merchandise, alongside wider retail and e-commerce services.
The organisation focuses on building student communities and representation, inclusive activity and spaces, and advice and advocacy.
Hours and work pattern
- Hours are 35 per week, Monday to Friday; hours can be arranged under the organisation's flexible working approach to meet its needs.
Benefits
- Annual leave is 22 days, rising each year to 27 days, plus eight bank holidays and eight additional days during winter closure.
- Benefits include a birthday day off, a half-day Milestone Day, employee discounts, contributory pension, health cash plan, Cycle to Work Scheme, and five half-days of development leave.
Employment details
- Job type is full-time, fixed-term for 12 months.
- The stated closing date is October 31, 2026.
Requirements
- Ability to lead development and implementation of improved retail systems, processes, and standards.
- Ability to work closely with outlet managers to improve compliance, reporting, and team performance.
- Ability to use systems and customer data to improve commercial performance and customer experience.
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