Retail Operations Manager

Mission

Management and coordination

• Manage teams overseeing store operations, Press Showroom operations, and Regional After-Sales Hub operations.
• Participate in team recruitment and work closely with store management.
• Serve as the store-level entry point for operational matters with corporate teams.

Process improvement and performance

• Roll out group policies and procedures and support changes to back- and front-office organization.
• Train users on Cegid, MyHpad, My Stock App, Hermès Care, and H-Link; relay tool issues and improvement needs to the Paris DSI.
• Facilitate omnichannel deployment and improve operational coordination between Customer Relationship Centers and stores.
• Promote KPI-led store operations, tracking stock accuracy, stock on hold, reservations, and customer-request conversion.

Stock, service, and projects

• Improve stock organization and efficiency and share best practices across stores.
• Manage destocking and special sales, including product checks, temporary staff coordination, and transfers to Paris.
• Coordinate annual price updates, cycle count schedules, and logistics provider relationships.
• Manage regional repairs from assessment and quotation through repair coordination and follow-up; oversee a local workshop team of two craftsmen.
• Improve the After-Sales Hub's service level and coordinate with Group teams on processes and standards.
• Lead regional project rollouts, support store openings and renovations, and coordinate exceptional sales with relevant teams.

Profile

• At least 5 years of retail experience in an operations position.
• Management experience; strong leadership, behavioral, communication, and cross-functional collaboration skills.
• Strong understanding of basic supply chain concepts and a service- and customer-oriented approach.
• Organized, rigorous, reliable, analytical, and able to anticipate and prioritize team activities.
• Proficient with Microsoft Office Suite.
• Fluent written and spoken English and knowledge of the local language.
• Regular trips to stores.