Retail Operations Flex Specialist

Why Longbridge?

Primary Job Duties

• Process applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC’s and title companies
• Works with third parties to obtain conditions
• Scanning and uploading file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers
• Analyze Credit, income, tax returns and asset documents
• File follow-up and notation in accordance with policy
• Ensure confidentiality of client files
• Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
• Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management
• At least 3 years in a loan processing environment or similar preferred
• Demonstrated ability to work independently
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Previous mortgage processing experience required
• High School diploma or equivalent
• Intermediate level knowledge of mortgage loan documents, loan origination and underwriting guidelines
• Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
• Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
• Excellent customer service skills
• Intermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams)
• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 52-54K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly bonus that is based on individual performance
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
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