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Retail Manager

Urban Ridge SuppliesRiyadh, KSA1 months agoSeniorfulltime
Retail ManagementSales StrategyKPI PerformanceStore OperationsCustomer Service ExcellenceTeam LeadershipBudget ManagementStaff DevelopmentPerformance MonitoringSephora Retail
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Via NaukriGulf·

About This Role

KEY ACCOUNTABILITIES

  • Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
  • Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
  • To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
  • Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
Performance, Productivity & Results Management
  • Leads teams, translating area performance objectives into store sales and KPI targets
  • Monitor, report on performance KPIs and identify areas/store/leadership improvements
  • Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
  • Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
  • Build the Beauty Playground of the Future through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
  • Implement agreed Sephora Retail priorities and drive commercial success
  • Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
  • Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
Management of Store Operations: Retail Operations
  • Back of house organization, compliant with all SEPHORA policies and procedures
  • Monito

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