Retail Manager

Position purpose

Performance and leadership

• Delivers agreed sales and KPI targets by monitoring results, finding opportunities, and implementing actions.
• Leads teams and translates area objectives into store targets; reports KPIs and identifies store and leadership improvements.
• Coaches and develops Store Managers and teams, recruits talent, and supports career progression and succession planning.
• Manages productivity and budgets, including store schedules, and improves efficiency using Rotageek and back-office modelling.
• Works in stores four days a week, leads by example, and monitors customer service through observations and reports.

Store operations and customer experience

• Ensures retail and operational standards, best-in-class customer service, company policy compliance, and store profitability.
• Oversees back-of-house organization, inventory levels and records, stock takes, and accurate operational reporting.
• Maintains merchandising, cleanliness, and security standards and supports product launches and retail initiatives.
• Builds a customer-obsessed brand environment and service culture; embraces omnichannel retailing and agreed measures of success.

Targets and business priorities

• Targets include sales turnover, conversion, ATV, UPT, Sephora Collection, CRM recruitment and contribution, and app sign-ups.
• Improves productivity and efficiency, manages shrinkage and stock, meets company audit results above 85%, and delivers customer measures above 80%.
• Works toward employee satisfaction targets and shares market and competitor insights with Offer and Marketing teams.
• Communicates retail priorities and information to area and store teams and supports relevant retail projects.

Candidate profile

• Requires multi-store management and experience leading teams at store or shop manager level; the posting cites 5–7 years and 5+ years for flagship store experience.
• Requires at least five years in sales, operations, or services in beauty, retail, or hospitality.
• Requires a Business or Administration degree, customer experience, and knowledge of sales, service, and commercial KPIs.
• Requires beauty industry knowledge, Microsoft Office including PowerPoint and Excel, leadership and transversal management skills, commercial background, and Middle East market awareness.
• Requires English; Arabic is a plus. A valid driving license is stated.

About Sephora