Retail Learning Manager
Skills
About This Role
About The Job The Retail Learning Manager is responsible for designing, deploying, and delivering a structured learning and development strategy across assigned stores. The role supports business priorities by developing retail teams’ selling capabilities, leadership skills, and Client Experience excellence. Through consistent coaching, follow-up, and close partnership with Store Management, the Retail Learning Manager enables teams to perform at their highest level while fostering a strong feedback and development culture.
Job responsibilities
Learning Strategy & Deployment
- Translate and execute corporate learning strategies at store level in alignment with business priorities
- Define and manage learning roll-out plans to support performance, engagement, and growth
- Build and manage store learning calendars in partnership with Store Management
- Contribute to regional and EMEA learning initiatives and projects
Coaching & Talent Development
- Lead a strong culture of in-store coaching across all retail roles, from Client Advisors to Managers
- Support Retail Management in building tailored individual coaching and development plans
- Maintain an active shop-floor presence to observe, coach, and provide structured feed-forward
- Identify skill gaps and adapt training approaches accordingly
- Identify and propose talents for internal learning programs, Academies, and EMEA workshops
Training Delivery & Facilitation
- Design, facilitate, and deliver core trainings including onboarding, inductions, selling skills, product trainings, floor management workshops, and Academies
- Leverage role-play, on-the-floor coaching, and experiential learning to elevate the Client Experience
- Partner closely with Merchandising, Clienteling, Retail Excellence, Supply Chain, and HR to deliver impactful learning experiences
Onboarding & Integration
- Ensure a consistent pre-onboarding and onboarding experience for all new joiners
- Partner with HR and Managers to proactively plan onboarding journeys
- Support Store and Team Managers in deploying onboarding programs across all retail roles
Reporting & Learning Governance
- Monitor and assess the quality, impact, and effectiveness of in-store learning initiatives
- Ensure accurate tracking of training activities through the LMS
- Support Store Management in mastering LMS tools and learning follow-up processes
- Provide qualitative and quantitative feedback to key stakeholders on training outcomes and priorities
Profile
- Strong coaching mindset with the ability to influence and develop teams at all levels
- Excellent facilitation and communication skills
- Highly collaborative, with the ability to partner cross-functionally
- Structured, organized, and data-driven approach to learning impact
- Strong presence on the shop floor with a deep understanding of retail dynamics
Reference LVM31860
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