Retail Lead, WHOOP Qatar

Overview

Responsibilities

• Lead the end-to-end launch of WHOOP Qatar’s retail experience, ensuring flawless execution across store buildout, merchandising, systems, staffing, and experiential programming.
• Manage daily retail operations for a 12-hour/day, 7-day/week schedule, maintaining exceptional standards of service, organization, and operational excellence.
• Recruit, hire, train, and schedule Research Associates to support both retail and experiential functions, fostering a high-performance, member-centric team culture.
• Drive revenue growth through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently meeting or exceeding sales targets.
• Uphold premium brand standards across visual merchandising, store presentation, inventory management, and member engagement.
• Partner cross-functionally with global and regional stakeholders to ensure alignment with brand, marketing, and operational strategies.
• Partner with Creative and Brand Departments on sustaining of regular fixture improvements and changes.
• Maintain rigorous attention to detail across reporting, scheduling, compliance, and operational processes to ensure a seamless member experience.

Qualifications

• 8+ years of retail management experience, including launching and operating high-end retail stores or experiential environments.
• Experience working with premium or luxury brands, with a strong understanding of elevated service standards and clienteling.
• Demonstrated success recruiting, developing, and leading teams in high-traffic, extended-hours retail environments.
• Proven ability to execute store launches or major retail activations with exceptional organization and attention to detail.
• Strong operational acumen, including inventory management, scheduling, sales performance tracking, and KPI accountability.
• Excellent communication and leadership skills, with the ability to motivate teams and represent WHOOP in a premium retail setting.
• Proficiency in Arabic preferred.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
• This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.
• *Interested in the role, but don’t meet every qualification?
• We encourage you to still apply!
• At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience.
• As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.*
• *WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• An employer who violates this law shall be subject to criminal penalties and civil liability.*