Retail IT Operations Business Analyst

Role overview

Analytics and reporting

• Generate and distribute daily, weekly, monthly, and seasonal retail reporting, including store scorecards, category recaps, channel summaries, and executive dashboards.
• Build exception-based dashboards and provide insight-driven commentary explaining results and recommended actions.
• Define and track retail IT KPIs with Corporate Data & Analytics.

Solution design and BI liaison

• Select analytical solutions from BI platforms, business application databases, AI/ML tools, legacy platforms, and hybrid approaches; document decisions.
• Serve as the liaison between retail stakeholders and BI Engineering & Development.
• Lead discovery sessions and translate business needs into analytical briefs, functional specifications, and user stories.
• Manage analytics intake and own UAT for business stakeholders before deployment.

Exception insights and operations

• Develop exception reporting across sell-through, inventory health, conversion, promotional effectiveness, and digital engagement.
• Use AI-powered anomaly detection and build scenario tools, trend projections, and what-if models.
• Support daily Global Retail IT operations, including issue triage, intake, resolution tracking, and SLA monitoring.
• Manage vendors and support testing, validation, and rollout of POS, clienteling, and BI platform initiatives.
• Maintain procedures, runbooks, and knowledge base articles.

Stakeholder enablement

• Partner with Store Operations, Merchandising, Allocations, Marketing, E-Commerce, Finance, Corporate Data & Analytics, and BI Development.
• Facilitate working sessions, communicate project status, and provide training and self-service guides for reporting platforms.

What you'll bring

• Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, or equivalent experience.
• Five or more years in Business Analysis, IT Operations, or Data Analytics; consumer retail experience is preferred.
• Hands-on dashboard and report experience using Tableau, Power BI, MicroStrategy, or an equivalent platform.
• SQL proficiency; data warehousing experience is a plus.
• Strong analytical, communication, requirement-gathering, organization, and prioritization skills; able to work across global teams and ambiguity.