Retail Floor Supervisor

Application Deadline

• 5 October 2026
• Department: Smithsonian Enterprises
• Employment Type: Full Time

Location

• Washington, DC
• Reporting To: Area Manager

Compensation

• $50,000 / year

DUTY LOCATION: Washington, DC Multiple vacancies may be hired from this announcement

• Position sensitivity and risk: Low Who May Apply: Unit Only

What are Trust Fund Positions?

Conditions of Employment

OVERVIEW

DUTIES AND RESPONSIBILITIES

• Assists store management team with driving sales to achieve sales goals through visibility, strong merchandising acumen and outstanding customer service.
• Models and provides courteous, professional and knowledgeable service to both internal and external customers. Leads by example, coaches in the moment and provides real time feedback.
• Assists in opening and closing the store, as well as cash control operations.
• Performs basic cleaning, ensures appropriate stock levels on the sales floor, and maintains appropriate signage.
• Leads team of retail associates in absence of Area Manager to ensure sales goals are met, assignments are completed in a timely and accurate manner, and schedules are followed.
• Participates in the training of new retail associates and provides guidance and information as necessary.
• Resolves visitor complaints and special needs situations, referring those of a more complex nature to higher-level management.
• Assists Area Manager to ensure merchandise presentation standards are maintained. Ensures proper inventory control procedures are followed and assists with Physical Inventory.
• Supports a variety of museum events and activities.
• Conducts daily staff meetings in the absence of Area Manager to motivate employees and exchange information.
• Operates and maintains business unit computer systems (POS cash registers, ticketing systems), maintains supplies, and reports any technical issues.
• Monitors sales, refunds and exchanges. Conducts returns, exchanges, voids and other ancillary cash handling functions.
• Suggests improvements that will enhance the security, appearance, and profitability of the business unit location.
• Assists in processing incoming merchandise to facilitate replenishment.
• Selectee may be required to work at other museum locations as needed.

QUALIFICATION REQUIREMENTS

• Bachelor's degree (BS) or equivalent; or 1 to 3 years related experience and/or training; or equivalent combination of education and experience. High Volume Retail or similar industry experience required.
• Cash management experience
• Merchandising, inventory control, and loss prevention experience
• Solid track record of modeling superior customer service
• Experience with high volume crowd control
• Keen attention to detail, with solid communication skills
• Ability to work a flexible schedule, and travel between business units as needed (evening, weekend, and holiday availability required).
• Ability to read and interpret Smithsonian Institution and SE Museum Store policies and procedures and understand standard retail concepts and practices. Ability to accept written and oral instructions from the Management Team. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds and will be standing and walking for long periods of time.
• Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
• Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.
• Join us in "Inspiring Generations through Knowledge and Discovery."
• Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
• Relocation expenses are not paid. The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures .
• The Smithsonian Institution is an Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo