Retail Dining Services Manager - Traveling Role

You’re “an expert” in retail foodservice

You’re confident walking into a new operation and making it better

You can train, influence, and stabilize teams quickly

You know how to partner with Operations, Finance, and Technology to get results

If you love making things work better—and helping teams succeed while doing it— this role puts you right at the center of the action.

Build trust and influence outcomes through relationships, insight, and action—not hierarchy

Work comfortably across teams, functions, and leadership levels to bring people together and get things done

Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation

Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience

Handle employee, client, and company information with care, discretion, and integrity—trust matters here

Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations

Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing

Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS and food cost software platforms

Lead the onboarding of retail teams onto TouchPoint’s standardized retail operating platform, setting teams up for long-term success from day one

Implement and reinforce retail concepts, merchandising standards, and pricing strategies that drive consistency and results

Partner with Technology to support POS Agilysys implementations or similar systems & enhancements, and user adoption

Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract

Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies

Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently in the retail and catering locations

Train unit leaders on retail execution, labor management, and performance tracking best practices. Patient rounding with a purpose is a daily task

Oversees the evaluation of and discipline of retail location employees, as applicable and according to departmental policy & playbook

Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines, for food served within retail & catering locations

Completes all required documentation, reports and logs in a timely, professional and thorough manner

Identify performance gaps and implement corrective actions to improve sales, margin, and overall retail performance

Stabilize operations during transitions and confidently transition ownership back to regional leadership teams

Complies with production, safety handling and quality food standards related to patient food services

Follows facility and department safety policies and procedures to include occurrence reporting

Participates and attends all departmental meetings, staff development, and professional programs, as appropriate

Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate

Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)

Follows the facility’s protocols for Hazardous Materials and Waste Program.

Adheres to facility confidentiality, HIPAA and patient rights policies

Performs other tasks that may be assigned

Bottom line: You bring structure, clarity, and momentum—then hand off a stronger operation than you found.

Bachelor’s degree in business, Hospitality, or related field preferred

Minimum of 7 years of retail foodservice leadership experience; healthcare preferred

Strong knowledge of POS systems, financial controls, and retail analytics

Experience onboarding teams to standardized systems or operating models

Highly organized, self-directed, and comfortable working independently

Ability to travel nationally on a full-time basis

ServSafe certified within one (1) year of date of hire.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.

All employees are responsible for maintaining a hazard-free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substances or when assisting in first aid.

Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen-related equipment. See your supervisor for specific training procedures.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.