Retail Customer Service
Full Job Posting
What you will do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
- Work patterns
- Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
- Your typical weekly rota will be 17 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.
- At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
- To be successful in this role:
Benefits
- At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
- How we use Artificial Intelligence (AI) in recruitment
- We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.
- Fairness, transparency and trust
- Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.
- Equal Opportunities.
- If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
- We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
- We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
- We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
- #LI-Onsite
- There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Entain
CPCC Team Manager
, GBR
Entain is seeking a manager to lead its Customer Protection Contact Centre team and safeguard customers through compliant inbound and outbound contact. The role requires at least one year leading teams in customer servic
CPCC Team Manager
, GBR
Entain is seeking a CPCC Team Manager to lead customer protection analysts in a shift-based operation. You will oversee team performance, 24/7 coverage, coaching, escalations and compliant customer interactions. Candidat
Head of Portfolio Strategy & Planning
, GBR
Entain seeks a portfolio strategy leader to shape UK&I investment and growth priorities. The role owns market sizing, forecasting, strategic planning and business cases, partnering with Marketing and Finance. Candidates
Head of Sportsbook Strategy
, GBR
Entain is seeking a Head of Sportsbook Strategy to shape the long-term direction and growth of its UK&I Sports business. The role requires deep knowledge of sports products and customer needs, strategy delivery experienc
Retail Customer Service
Sutton Coldfield, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Retail Customer Service
Newtownabbey, GBR
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top custom
Retail Customer Service
Newcastle upon Tyne, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Retail Customer Service
Carmarthen, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
CPCC Team Manager
, GBR
CPCC Team Manager
, GBR
Head of Portfolio Strategy & Planning
, GBR
Head of Sportsbook Strategy
, GBR
Retail Customer Service
Sutton Coldfield, GBR
Retail Customer Service
Newtownabbey, GBR
Retail Customer Service
Newcastle upon Tyne, GBR
Retail Customer Service
Carmarthen, GBR