Retail & Customer Experience Data Analyst
Role Overview
ME+EM is hiring a Retail, Customer Experience, and Finance Data Analyst to join its marketing team.
The analyst reports to the Retail Director, with a dotted line to the Head of Commercial Analysis, and works with Retail, Customer Experience, Finance, and data teams.
The role is listed as a 12-month fixed-term contract, full-time, 37.5 hours per week.
The description gives the work location as the head office at White City Place, West London.
Key Skills for This Role
Full Job Posting
About the role
ME+EM is hiring a Retail, Customer Experience, and Finance Data Analyst to join its marketing team.
The analyst reports to the Retail Director, with a dotted line to the Head of Commercial Analysis, and works with Retail, Customer Experience, Finance, and data teams.
The role is listed as a 12-month fixed-term contract, full-time, 37.5 hours per week.
The description gives the work location as the head office at White City Place, West London.
Business and commercial analytics
- Understand business processes through data and provide actionable insights.
- Produce analysis to support commercial decisions in retail and finance, including new store openings.
- Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools.
- Use operational KPIs to measure retail stores, pop-ups, events, and digital sales channels.
- Identify potential store openings through analytics, including sales cannibalisation reporting between stores and channels.
- Develop predictive models to support retail sales forecasting with the Retail and Customer Experience Director and Head of Commercial Analysis.
Customer insights and clienteling
- Deliver monthly and quarterly customer reports on product and category trends, seasonal changes, purchase frequency drivers, and returns.
- Report on customer ordering behaviour and product trends across stores and Customer Care, and provide ad hoc insights to leadership.
- Measure customer satisfaction by store and use data to identify opportunities to grow customer base and market share, improve commercial results, and strengthen retention.
- Measure clienteling campaign effectiveness across UK, US, and international markets; identify segments and opportunities.
- Conduct A/B tests and analyse clienteling campaign performance.
Skills and experience
- Proven experience in an analytical role; experience in retail or customer-focused industries is preferred.
- Ability to work with large transactional and online datasets and proficiency with data visualisation tools.
- Experience extracting and integrating data from multiple systems.
- Skill in customer segmentation and personalisation models, including VIP programme development and analysis.
- SQL literacy and Snowflake experience are preferred.
- Ability to challenge existing thinking, promote data-driven decisions, build relationships, and work cross-functionally.
- Interest in fashion and retail.
Employee benefits
- Benefits include 33 days of annual leave for full-time employees, a birthday day off, pension, life insurance, and an employee assistance programme.
- Other listed benefits include service awards, staff discounts, volunteer day, cycle-to-work and technology schemes, eye care vouchers, social events, and enhanced parental packages after two years of service.
About ME+EM
ME+EM is a UK luxury fashion brand with a global digital presence, UK stores and concessions, and international expansion including the US.
The company describes its culture as entrepreneurial, creative, collaborative, and supportive.
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