Retail Business Relationship Manager

Job description

Role Overview

Key Responsibilities

• Partner with Retail business unit heads to identify, shape, and prioritize new initiatives.
• Develop comprehensive end-to-end business cases, including rationale, expected benefits, cost estimates, and delivery feasibility.
• Translate Retail business requirements into actionable scope for IT Delivery planning and estimation, and communicate delivery constraints to inform business trade-offs.
• Manage the initiative lifecycle from intake through business case approval, tracking progress against detailed plans.
• Coordinate with vendors and internal IT teams to evaluate solution options and feasibility.
• Prepare initiative documentation and provide status updates for management.
• Proactively identify and escalate risks, issues, and dependencies.
• Ensure Retail initiatives remain aligned with the bank's strategic program.

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field. An MBA is a plus.
• 5-10 years of experience in a relevant field.
• Strong understanding of retail banking products, channels, and customer journeys.
• Proven experience in building business cases that bridge business value and IT delivery.
• PMP or equivalent certification is preferred.
• Required Skills
• Strong stakeholder management skills, capable of interacting effectively with business executives and technical teams.
• Proficiency in project framework creation and the use of project tracking tools and methods.
• Familiarity with SAMA regulatory requirements relevant to retail banking is required.
• Application Information
• This is a full-time position based in Riyadh. Salary details will be discussed during the interview process.