Retail Branch Manager
Role Overview
The Retail Branch Manager will be responsible for developing new business where licensed (currently licensed in 46 states throughout the US) and have current representation throughout the United States. The Retail Branch Manager will deepen customer relationships through the development of ongoing interactions and demonstrate the ability to continuously grow a portfolio of customers.
Full Job Posting
Summary
The Retail Branch Manager will be responsible for developing new business where licensed (currently licensed in 46 states throughout the US) and have current representation throughout the United States. The Retail Branch Manager will deepen customer relationships through the development of ongoing interactions and demonstrate the ability to continuously grow a portfolio of customers.
Essential Functions
Knowledge of all mortgage products and services offered by Towne.
Work towards expanding the division in accordance with the goals and objectives that support the company’s overall business plan.
Assess local market conditions and identify current and prospective sales opportunities.
Develop forecasts, financial objectives, and business plans.
Meet goals and metrics.
Manage budget and allocate funds appropriately.
Recruit Sales Team Members and new business.
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Manage and assist sales Team Members with daily operations i.e., production, rates, programs, education, and goals.
Address customer and Team Member satisfaction issues promptly.
Adhere to high ethical standards and comply with all regulations/applicable laws.
Network to improve the presence and reputation of the branch and company.
Stay abreast of competing markets and provide reports on market movement and penetration.
Supporting day-to-day tasks and other functions as assigned.
Ability to meet regular and reliable attendance.
Becomes/is an advocate of our culture and adheres to our core values.
Qualifications
- BS/BA degree in Business Administration or related field (preferred).
- Proven Branch Leadership experience is a must.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines and multi-task.
- Ability to function well in a high-paced environment.
- Proficient with Microsoft Office Suite or related software.
- Towne Mortgage is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, veteran status, or genetic information as well as any other State or local employment protections. Towne Mortgage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
About Towne Mortgage Company
National lender providing residential mortgage origination and loan servicing.
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