Retail Attendants

Overview

Retail Attendants

Project Delivery

• Always provide good service standards
• Greet and initiate conversation with guests and understand guest needs
• Possess good product knowledge and selling skills
• Assist guests with their inquiries and help them by going the extra mile
• Ensure that the store housekeeping, stock replenishment, and merchandise display are carried out as a daily routine
• Understand store assortment mix
• Assist other team members in a positive and professional manner
• Willingness to cross-train as requested
• Perform all POS functions in an accurate and timely manner

Governance & Oversight

• Ensure that Standard Operating Procedures (SOP) are adhered to in accordance with company policies
• Ensure that Environmental, Health and Safety requirements are adhered to
• Learn, practice, and adhere to all related safety procedures related to job and work area Knowing and Following the advised restrictions and limitations in performing the job.
• Follow or establish safety procedures or avoiding working alone wherever possible. Hence, if inevitable, advise the Line Manager and know the alternative means to contact in case of emergency.
• Adhere to fire safety and emergency evacuation procedures, including assisting the guests when evacuating. By exercising the “duty of care”. As moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers, third party partners and all other persons within our care from harm or loss when they are exposed to our activities and using our services, with watchfulness, attention, caution, and prudence that a reasonable person in all circumstances would.
• Contribute to a healthy, illness-free workplace by observing proper personal hygiene, high standard of cleanliness and observing consistent housekeeping like frequent hand washing to reduce the risk of common infections and cross contaminations.
• Follow the use of equipment, machines, and tools safely, keeping all work areas clear of clutter
• Ensure that fire exits are not blocked, and fire extinguishers are monitored and updated
• Ensure a complete first aid kit is within easy access and advise the Line Manager if it needs additional items
• Know how to report a hazard and a near miss to the Line Manager. Cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.
• Follow strictly the rules and regulations set by the company to protect the lives and welfare of persons involved in business processes, including the protection of property and environment from damages and other form of losses.

Transformation Programs

• Monitor store inventory movement & inform Store Management of any irregularities in stock movement
• Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOP’s and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly an avoid short cut.
• Provide, as far as reasonably practicable, the highest level of protection against harm or loss from hazards and risks to health, safety, and welfare, of oneself and of the persons working under own’s authority.
• Any other duties as may reasonably be requested by the management team