Retail Associate, WHOOP Qatar
Skills
About This Role
Overview
- At WHOOP, we’re on a mission to unlock human performance and healthspan.
- WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
- Through cutting-edge hardware, software, and data science, WHOOP delivers personalized insights that help members optimize recovery, training, sleep, and overall well-being.
- WHOOP is seeking a Retail Associate to support the day-to-day operations of WHOOP Qatar, an experiential performance center, research lab, and store located in the heart of Msheireb.
- This individual will play a key role in delivering a premium, data-driven member experience, supporting retail operations, and bringing the WHOOP brand to life on the ground.
- The Retail Associate will engage directly with members, drive membership and retail sales, and ensure operational excellence across extended hours (12 hours per day, 7 days per week).
- This role reports directly to the Retail Lead, WHOOP Qatar.### **RESPONSIBILITIES:**
- Support the daily retail operations of WHOOP Qatar, ensuring exceptional standards of service, organization, and operational execution.
- Deliver a premium, data-driven member experience by educating members on WHOOP products, memberships, and insights, tailoring interactions to individual performance goals.
- Drive revenue through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently working toward sales targets.
- Act as a brand ambassador by upholding WHOOP’s premium standards across member engagement, product presentation, and overall store experience.
- Assist with visual merchandising, inventory management, restocking, and maintaining a clean, organized, and high-performing retail environment.
- Support experiential programming and in-store activations, ensuring seamless execution and strong member engagement.
- Collaborate closely with the Retail Lead and team to maintain alignment with brand, marketing, and operational strategies.
- Maintain strong attention to detail across daily processes including transactions, reporting, compliance, and store procedures.
Qualifications
- 2–4 years of retail experience, preferably in premium, luxury, or experiential retail environments.
- Strong passion for health, fitness, performance, and technology, with the ability to communicate WHOOP’s value proposition effectively.
- Proven ability to deliver elevated customer service and build meaningful relationships with members.
- Comfort working in a fast-paced, high-traffic, extended-hours retail environment.
- Strong communication and interpersonal skills, with a team-oriented mindset.
- Basic operational understanding, including POS systems, inventory handling, and sales tracking.
- Proficiency in Arabic preferred.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
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