Retail Account Manager (Toronto based)
Role Overview
Whisker is hiring its first dedicated Canadian Account Manager to grow the Canadian retail business and establish its go-to-market approach.
The role owns relationships with major Canadian retailers, distributors and sales agencies, from buyer negotiations and account launches to SKU setup.
This is a solo role with no direct reports and responsibility for an entire market.
The position is explicitly remote in Toronto; the employer's teams are primarily based in Auburn Hills, Michigan, and Juneau, Wisconsin.
Key Skills for This Role
Full Job Posting
Role overview
Whisker is hiring its first dedicated Canadian Account Manager to grow the Canadian retail business and establish its go-to-market approach.
The role owns relationships with major Canadian retailers, distributors and sales agencies, from buyer negotiations and account launches to SKU setup.
This is a solo role with no direct reports and responsibility for an entire market.
The position is explicitly remote in Toronto; the employer's teams are primarily based in Auburn Hills, Michigan, and Juneau, Wisconsin.
Duties and responsibilities
- Own revenue and margin targets for the Canadian retail business.
- Identify and launch retail accounts and channels, pitch buyers and lead partners from first conversation through launch.
- Manage relationships and strategy for retailers, distributors and sales agencies; agree goals, deadlines and deliverables.
- Build buyer relationships, find account growth opportunities and meet or exceed sales plans.
- Handle SKU setup, retailer portals, EDI and purchase orders; coordinate import requirements and bilingual labeling and packaging.
- Forecast demand to support timely product availability and profitable volume within budget.
- Plan promotions and co-op funds with Marketing, document plans and resolve deductions.
- Tailor assortment, content and programs to channels with internal creative and marketing teams.
- Monitor sell-through, fill rates, chargebacks and compliance; investigate causes and drive fixes.
- Keep stakeholders informed, analyze market data and sales trends, improve profitability, and oversee trade shows, launches and promotional campaigns.
What you'll bring
- BS in Marketing, Communications, Business or a related field.
- 5+ years of sales experience with large retailers, ideally in mass retail, consumer electronics or pet.
- Evidence of strong retailer relationships, sales-target achievement, account openings and channel growth.
- Expertise in metrics, forecasting, issue resolution, retail-channel management and product-market alignment.
- Strong verbal and written communication and cross-functional collaboration skills.
- Ability to manage promotional funds, budgets and profitability initiatives.
- Able to travel 25–40%, including monthly retailer visits and potential trade shows; located in the Greater Toronto Area.
- Distributor and sales agency experience is nice to have.
- Written and spoken French is nice to have for Quebec partners and bilingual materials.
- Maintains confidentiality and a professional atmosphere; demonstrates initiative, flexibility and cooperative working relationships.
- Comfortable around office pets, including cats and dogs.
Workplace and travel
- The position is remote in Toronto and requires 25–40% travel, including monthly retailer visits and potential trade shows.
About Whisker
Whisker makes Litter-Robot and is developing products for people and their cats.
The employer describes a team of more than 700 people and emphasizes collaboration and innovation.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Whisker
Inventory Cycle Counter
Juneau, USA
General Assembly
Juneau, USA
Plant Controller
Juneau, USA
Forklift Operator - Hiring for 1st & 2nd Shift
Juneau, USA
Manufacturing International Fulfillment Associate I
Reeseville, USA
International Lead - Split Shift
Reeseville, USA
Robot Reconditioner
Auburn Hills, USA
Integrated Marketing Director
Auburn Hills, USA