Retail Account Manager (On-Site)

Including but not limited to:

Account Management:

Act as the primary liaison with Key Account representatives, working proactively to resolve account issues by establishing a strong professional relationship.

Engage with Key Account Supplier Portals, gain familiarity with reporting and actionable data to drive improved business results

Regularly review and manage product listings, optimizing for best practices.

Manage asset requests for SDS information, PDP page updates, and image/video content - this includes the setup of new SKUs in retail partners systems (PIM and otherwise)

Function as liaison between incoming Purchase Orders and Operation's team.

Ensure Sales Orders are created systematically within NetSuite and follow up on invoices as required.

Collaborate with the operations team to ensure smooth inventory management and timely product delivery.

Continually monitor and analyze account performance, KPIs, and customer feedback.

Sales Strategy:

Create and implement sales strategies to maximize revenue and market share.

Maintain understanding of retailer forecasts, the accuracy and opportunities within them, partner internally to adjust where necessary to “under-promise and over-deliver.”

Collaborate with cross-functional teams to proactively develop then execute promotional campaigns, exclusive deals, seasonal promotions, and collaboration opportunities.

Use data-driven insights to identify and capitalize on sales trends, market opportunities, and customer buying patterns.

Minimize profitability erosion through the analysis of chargebacks, returns, damaged products, excess testers

Regularly conduct competitor analysis and adjust strategies accordingly to maintain a competitive edge including but not limited to product pricing, product assortment, end of product life transition planning and short/long term discounting strategies

Education & In-Store Execution

Partner with the Education team to deliver impactful product training and brand experiences.

Support new launch rollouts, floor set updates, and fixture refreshes through clear communication and coordination.

Conduct local store visits to assess merchandising, compliance, and visual standards; capture opportunities and corrective actions as needed at the discretion of leadership.

Compliance:

Regularly review Key Account’s latest policies and algorithm changes, ensuring our accounts remain compliant and up-to-date.

Work closely with the legal team to handle any intellectual property or trademark issues.

Collaborate with the quality assurance team to ensure all product listings meet Key Account standards and guidelines, meet or exceed their scorecard minimum requirements.

Proactively manage evolving account requirements.

Ensure all marketing and advertising activities are compliant with Key Account guidelines and industry regulations.

Partner with Marketing and Brand teams to drive timely alignment.

Action Oriented

Situational Adaptability

Drives Results