Restaurants, Bars & Experiences Supervisor

Role overview

Shift and outlet operations

• Maintain knowledge of the outlet concept, menus, beverages, promotions, and service standards; explain them to guests and train colleagues.
• Lead assigned shifts from briefing through closing, allocating positions and duties, setting priorities, monitoring service pace, and assisting where needed.
• Coordinate with other Restaurants, Bars and Experiences outlets and the hotel to support efficiency.
• Inspect guest-facing and back-of-house areas before, during, and after service; ensure cleanliness, organization, and equipment readiness, and correct deficiencies.
• Direct, coach, and hold team members accountable for duties, service standards, punctuality, grooming, and conduct; address gaps and escalate recurring issues.
• Lead regular team training through briefings, product knowledge, service standards, role plays, and on-the-job coaching; record completion and check learning is applied.
• Assign and verify side duties, opening and closing tasks, and shift handovers; follow up on unfinished work.

Candidate requirements

• At least 2 years of experience working in a five-star luxury hotel environment.
• Ability to understand guest needs and deliver superior guest service.
• Proficiency with restaurant POS and cashiering procedures.
• A degree or Higher National Diploma in Hospitality, Hotel, or Business Management is preferred.
• Supervisor experience in a high-volume restaurant with high service standards is preferred.
• Verbal and written communication skills in Arabic or other languages are preferred.

Colleague benefits

• The employer describes learning and development programmes, complimentary and discounted hotel stays, health and wellness programmes, accommodation, duty transportation, and duty meals.
• The employer states that a competitive salary and benefits package is aligned with UAE industry standards.

About Mandarin Oriental