Restaurant Supervisor - Japanese
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About the Role
Company Overview Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship.
Key Skills for This Role
Full Job Posting
Company Overview
Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Committed to excellence, the restaurant delivers exceptional service standards through a seamless blend of precision, elegance, and highly personalized guest experiences. Since its launch, Kasumigaseki has earned notable industry recognition, winning Best Newcomer 2025 at the Hotel & Catering Awards and receiving nominations for Best Japanese Restaurant at both the Time Out Dubai Awards 2026 and the FACT Dining Awards 2026, reinforcing its position as a distinguished destination in Dubai's upscale dining scene.
Role Summary
We are seeking a passionate and service-driven restaurant supervisor to elevate the overall guest experience and lead front-of-house service excellence.
This full-time, on-site role is responsible for designing, implementing, and continuously improving service standards while managing and developing a multicultural service team.
Key Responsibilities
- Design, standardize, and continuously improve service operations, including service flow and guest journey
- Adapt and implement Japanese hospitality within the local cultural context
- Monitor service quality through guest feedback, reviews, and on-site observations, driving continuous improvement
- Deliver personalized service tailored to individual guest needs and preferences
- Manage VIP and repeat guests, building strong and lasting relationships
- Oversee complaint handling and service recovery processes to ensure high satisfaction
- Lead, coach, and develop a multicultural service team
- Design and implement training programs covering service standards, etiquette, and communication skills
- Ensure adherence to service standards and manage team performance
- Coordinate closely with the kitchen to ensure seamless service timing and quality
- Support overall operational efficiency and workflow optimization
- Collaborate with the Managing Director to implement improvement initiatives
Qualifications
- Minimum 3 years of service experience in the food and beverage industry
- Basic to intermediate English communication skills for guest interaction and internal coordination
- Strong hospitality mindset with excellent interpersonal skills
Key Competencies
- Experience in high-end restaurants, fine dining, or luxury hospitality environments
- Experience in Japanese cuisine establishments or understanding of Japanese service culture
- Prior experience in a leadership, supervisory, or training role
- Experience working in multicultural or international environments
- Strong passion for delivering exceptional guest experiences beyond routine service
- Ability to balance attention to detail with a broader operational perspective
- Proven ability to lead and motivate diverse teams
- Proactive mindset with the ability to identify and implement improvements
- Ability to embody and communicate Japanese aesthetics, etiquette, and hospitality standards
What We Offer
- Opportunity to be part of a premium Japanese dining brand in Dubai
- A dynamic and multicultural work environment
- Career development and growth opportunities within the hospitality sector
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