Restaurant Supervisor

Role overview

Key responsibilities

• Coordinate café operations and lead, motivate, and support staff during shifts.
• Handle customer concerns professionally and monitor staff attendance, punctuality, and performance.
• Assign daily tasks and maintain smooth shift operations.
• Maintain cleanliness, hygiene, and food safety; ensure food and beverages meet company standards.
• Monitor stock and product availability, and assist with ordering and receiving supplies as required.
• Monitor cash handling, POS transactions, and daily closing procedures.
• Reduce waste, help control operating costs, train employees, and keep the café ready for customers.
• Prepare shift reports, communicate issues to management, and enforce company policies.

Requirements

• Previous experience as a café supervisor, restaurant supervisor, team leader, or in a similar role.
• Strong communication and customer service skills; ability to lead and motivate a team.
• Good organizational and problem-solving skills, and ability to work under pressure in a fast-paced environment.
• Knowledge of food safety, hygiene, and café operations; basic computer and POS system knowledge.
• Professional, positive, and reliable attitude.

Schedule

• Full-time role; flexibility to work shifts, weekends, and public holidays as required.