Restaurant Supervisor

Company

Operations and events

• Run daily operations at the food court unit, food trucks, and kiosk.
• Plan and staff events, covering setup, equipment, stock, and teardown.
• Maintain franchise standards for recipes, portions, presentation, and service.
• Handle opening and closing, cash, POS, daily sales reports, and equipment repair follow-up.

Suppliers and inventory

• Order from approved suppliers on time and within budget; track stock and conduct weekly and monthly counts using FIFO.
• Control food cost and waste, record wastage, and check deliveries for quality, quantity, and invoice accuracy.

Staff management

• Schedule staff across the unit and events; track attendance, overtime, and leave.
• Train staff on recipes, service, hygiene, and franchise standards; give feedback and handle discipline when needed.
• Support hiring and onboarding, and motivate the team to perform.

Food safety and performance

• Meet Dubai Municipality food safety rules and franchise hygiene standards; maintain cleaning schedules, temperature logs, and HACCP records.
• Ensure staff hold valid health cards and food safety training, and keep locations ready for inspections and audits.
• Set and monitor sales, food cost, labour cost, service speed, waste, and customer-rating KPIs; report performance and suggest improvements.

Customer experience

• Manage delivery-platform menus, availability, ratings, and order accuracy across Talabat, Deliveroo, Careem, and Noon.
• Maintain consistent service, handle complaints professionally, and support local marketing, promotions, and event activations.

Requirements

• At least 3 years of F&B experience, including at least 1 year as a supervisor or manager; QSR or franchise experience is preferred.
• Valid UAE driving license; good knowledge of Dubai Municipality food safety rules.
• HACCP or PIC certification is preferred.
• Experience with ordering, inventory, and staff scheduling; comfort with POS, Excel or Google Sheets, and delivery platforms.
• Strong leadership, organisation, and problem-solving skills; fluent English. Arabic is a plus.
• Flexible to work weekends, evenings, and events; based in Dubai and available to join soon.
• Cooking and kitchen experience, and experience with food trucks, kiosks, or events, are bonuses.

Compensation and benefits

• Salary is AED 3,000 per month.
• The offer includes an employment visa, medical insurance, annual leave, and benefits under UAE Labour Law.
• The company describes opportunities to grow as it expands across MENA.