Restaurant/Floor Manager

ROLE OVERVIEW

RESPONSIBILITIES

• · Take full ownership of the restaurant floor, ensuring exceptional service standards are consistently delivered
• · Lead, inspire, and develop the front-of-house team, fostering a culture of excellence, accountability, and professionalism
• · Act as the primary point of contact for members within the restaurant, building strong relationships and anticipating individual preferences
• · Drive a seamless and elevated guest journey, from arrival through to departure
• · Oversee daily operations, including service flow, reservations, staffing levels, and floor management
• · Ensure the team is impeccably presented, well-briefed, and aligned with the club’s service ethos
• · Handle member feedback and resolve any issues with discretion, confidence, and efficiency
• · Collaborate closely with the kitchen, bar, reception, reservation and wider club teams to ensure cohesive operations
• · Monitor and manage staffing, rotas, and labour efficiency in line with business needs
• · Maintain oversight of stock, ordering, and cost control in partnership with relevant departments
• · Uphold all health, safety, licensing, and compliance standards
• · Support the Club Manager with reporting, performance analysis, and continuous improvement initiatives
• · Contribute to the evolution of the restaurant offering, including service style, programming, and member engagement

REQUIREMENTS

• · Significant experience in a senior restaurant or floor management role within a luxury restaurant, hotel, or private members’ club
• · Proven leadership ability, with a track record of building, managing, and developing high-performing teams
• · Exceptional service standards with a deep understanding of refined, personalised hospitality
• · Strong presence on the floor, with confidence in engaging a discerning membership base
• · Excellent organisational and operational management skills
• · Commercial awareness, including labour control, cost management, and performance optimisation
• · Outstanding communication and interpersonal skills
• · Ability to remain composed and decisive in a fast-paced, high-pressure environment
• · Impeccable grooming and professional presentation
• · High level of discretion and understanding of private members’ club culture
• · Flexibility to work evenings, weekends, and peak service periods

WHAT WE OFFER

• · Best-in-class salary
• · Family meal on shift
• · Industry-leading Learning & Development opportunities
• · Pension scheme – including employer contributions.
• · Annual staff award ceremony and party
• · More benefits to be set up as we open