Resource Planning Manager - UAE Airport Operations

Job Purpose

In This Role, You Will

• Lead short- to mid-term forecasting and resource budgeting & planning for manpower and equipment, ensuring alignment with budget and demand.
• Partner with diverse stakeholder units to translate operational requirements into clear business priorities, influencing workforce strategy, cost optimisation, and service delivery.
• Lead and manage a team within a fast-paced, dynamic environment, ensuring agility, performance, and alignment with operational and business priorities.
• Actively deploy and contribute to the ongoing development of the resource management suite (e.g. INFORM) and leverage Emirates Group technological solutions as applicable to enhance planning effectiveness and performance.
• Manage labour planning, including outsourced providers, while driving cost-efficient operations through continuous monitoring and adjustment.
• Collaborate across dnata business units to deliver innovative solutions, and provide clear, data-driven insights on productivity and performance to support informed decision-making.
• Deliver regular, data-driven productivity reports (weekly, monthly, annual), alongside ad hoc insights for senior management.
• Build and manage effective relationships with key stakeholders, including HR, Finance and respective Business Cost Centres holders.

Qualification

• To be successful in this role, you must meet the following requirements:
• Degree or Honours in a relevant field plus a minimum of 8 years of experience in airport operations or movement control.
• A minimum of 5 years in a similar position or capacity.
• Awareness of the following business functions; Ramp Operations / Passenger Services / Baggage Services / Operations Services / GSE / Cargo & Mail services / Data Systems and Communications.
• Working knowledge of resource management systems essential.

You'll Have An Edge If You Have

• The ability to influence business decisions by translating complex operational needs into clear, commercially focused priorities.
• Strong stakeholder management skills, with experience building relationships across functions and seniority levels.
• Demonstrated leadership of high-performing teams in fast-paced, dynamic environments.
• Experience using advanced resource management systems (e.g. INFORM, Genesys WFM, Roster Control) to drive planning effectiveness.
• A track record of delivering cost efficiencies and productivity improvements through data-driven decisions.
• Experience operating in complex, multi-site or joint venture environments.
• Strong analytical skills, with the confidence to present clear insights and recommendations to senior stakeholders.
• At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers.
• So if you’re looking for a challenging and rewarding opportunity, apply today and join our team.

Salary