Resource Planning Analyst
Role Overview
The Resource Planning Analyst joins the Workforce Planning and Reporting team.
The role supports operational performance through forecasting, capacity planning, scheduling, real-time management and reporting.
The analyst works with operational leaders and stakeholders to align resources with customer demand and service targets.
Key Skills for This Role
Full Job Posting
About South West Water
South West Water provides drinking water and wastewater services across South West England.
The company is part of Pennon Group and describes environmental goals including reducing its carbon footprint and restoring habitats.
Role overview
The Resource Planning Analyst joins the Workforce Planning and Reporting team.
The role supports operational performance through forecasting, capacity planning, scheduling, real-time management and reporting.
The analyst works with operational leaders and stakeholders to align resources with customer demand and service targets.
Working pattern
- The working pattern is Monday to Sunday, operating between 07:00 and 22:00 on a rotational shift basis.
Responsibilities
- Produce demand forecasts and capacity plans.
- Create and maintain workforce schedules to optimize service levels and resource utilization.
- Monitor real-time performance and manage risks through intraday planning.
- Deliver management information, reporting and analysis for business decisions.
- Identify trends, performance variances and continuous-improvement opportunities.
- Build stakeholder relationships and provide workforce-planning expertise.
- Support workforce-management systems, processes and planning governance.
- Improve forecasting accuracy, scheduling effectiveness and operational efficiency.
Essential skills and experience
- Experience in Workforce Management, Resource Planning or a similar analytical role; contact-centre experience is ideal.
- Experience in forecasting, capacity planning, scheduling and real-time management.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel skills and confidence working with large data sets.
- Experience producing and interpreting management information and performance reports.
- Excellent stakeholder management and communication skills.
- Ability to prioritize in a fast-paced operational environment.
Desirable experience and tools
- Experience with Amazon Connect Workforce Management, NICE, Verint, Genesys or Calabrio is desirable.
- Power BI or other reporting tools experience is desirable.
- Knowledge of SQL, DAX or Power Query is desirable.
- Understanding of contact-centre performance drivers and workforce-management best practice is desirable.
Location
- The role is listed at Exeter HQ.
Benefits
- The package includes a competitive salary based on experience and skills, an annual bonus scheme, pension, healthcare benefits, employee discounts and annual leave.
- A mandatory DBS check is required as part of onboarding.
Application
- The advertised closing date is 20 October 2026; the vacancy may close earlier if application volumes are high.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career